Every contribution is treated as a sacred trust. Here's how refund requests are reviewed and processed.
At Usira Charity Foundation, every financial contribution is treated as a sacred trust. Because charitable donations are immediately committed to ongoing field activities, community relief, and project operations, donations are generally non-refundable. However, we recognize that exceptional circumstances — such as technical glitches or inadvertent duplicate transactions — can occur. This policy outlines the conditions under which refund requests may be evaluated and processed.
We will review and process refund requests under the following specific circumstances:
An accidental double submission resulting in multiple charges for a single intended contribution.
Payment gateway or processing errors that result in an incorrect amount being charged.
Fraudulent or unauthorized use of a donor's payment card or Mobile Money account, provided it is verified and reported by the financial institution.
All refund claims must be submitted in writing to info@usirauganda.org within 14 calendar days from the transaction date. Requests submitted beyond this period cannot be processed, as funds will have already been deployed to active field programs.
When submitting a refund request, please include the following details to ensure prompt processing:
| Required Detail |
|---|
| Full name of the donor |
| Transaction reference number / Mobile Money ID / bank transfer copy |
| Date and exact amount of the donation |
| Clear reason for the refund request |
Once a refund request is approved:
Refunds are processed back to the original payment method used during the transaction (Mobile Money account, credit card, or bank account).
Standard processing times range between 5 to 10 business days depending on your financial institution or payment gateway operator.
Any transaction or processing fees levied by third-party payment gateways may be deducted from the refunded amount where applicable.
Donations contributed toward specific campaign tracks (such as vocational training, emergency food distribution, clean water wells, or orphan support) are directed to those respective projects. If a designated project becomes fully funded or cannot proceed due to field constraints, Usira Charity Foundation reserves the right to reallocate surplus funds to the nearest urgent humanitarian need.
Have a duplicate charge or a technical error to report? Reach our financial support team.
info@usirauganda.org
+256 707 609 594
P.O. Box 312175, Mbale, Uganda
www.usirauganda.org
Done!